Our Services
Net Tech Integration provides the capabilities of an experienced IT team without requiring you to build one in-house. Choose the services you need today and adjust them as your organization changes.
Pick the pieces you need, not a tier
Most services are available individually. An organization with internal IT staff may need monitoring, after-hours coverage, or specialized expertise. Another may need us to manage the entire environment. Each should pay for the support that fits.
Whatever the scope, you work with a consistent team, documentation stays current, and responsibilities are clearly defined. If you are unsure where to begin, we will assess what you already have, identify meaningful gaps, and tell you when a service is not necessary.
Remote Network Monitoring & Management
Continuous monitoring and response help address issues before they interrupt the organization.
- 24/7 monitoring of firewalls, managed switches, and servers
- Automated response to predefined events
- Manual response prioritized by severity and business impact
- Event analysis and periodic reporting
- User-access and login support
- On-site support when remote resolution is not enough
Security & Access
Layered protection for the devices, connections, accounts, and people that make up your environment.
- Firewall and managed-switch configuration
- Endpoint Detection and Response (EDR) for servers and workstations
- Endpoint protection and antivirus management
- Advanced DNS filtering
- Security patch management across supported software
- Security awareness resources and live training on request
Backup Management & Disaster Recovery
Verified backups and a recovery process established before you need it.
- File-server backup
- Laptop and workstation backup
- Microsoft 365 and Google Workspace backup
- Network-device configuration backup and recovery
- Item-level recovery of files and folders
- Continuity planning for critical systems
Technical Support & Training
Support by ticket, email, and phone from people who know your environment.
- 24/7 cloud-based ticketing
- Support email and direct phone line
- Helpdesk triage, including coordination with software vendors
- Remote support for servers, laptops, and workstations
- Support for phones and tablets
- Live online training
Co-Managed IT & Staff Augmentation
For organizations with internal IT staff, we add capacity and specialized expertise without displacing the team you already have.
- Overflow support during periods of high demand
- After-hours, weekend, and holiday coverage
- Network, security, and OT expertise on demand
- Coverage during vacation, illness, and staff transitions
- Architecture and purchasing guidance
- Escalation support for complex issues
Virtual CIO & Strategic Planning
Technology leadership that connects spending and priorities to the direction of the organization.
- Technology reviews and network roadmaps
- Asset and inventory reporting
- Standards, procedures, and data-retention policies
- Planning, budgeting, and periodic reviews
- Incident and after-action reporting
- Cloud-hosting and migration planning
- Compliance-audit preparation
OT & Plant-Floor Network Integration
Industrial network design and support for manufacturing, water and wastewater treatment, utilities, and other operational environments.
- Industrial network assessment, design, and implementation
- Segmentation of IT and OT traffic
- Secure connections between business systems and plant-floor equipment
- Wireless, server, and edge infrastructure designed for the operating environment
- Ongoing monitoring and management of the segmented boundary
Technology Procurement & Licensing
Hardware, software, and licensing from authorized channels, correctly specified and properly registered.
- Products from Cisco, Dell, and other leading manufacturers
- Proper registration to preserve warranty coverage
- Optional configuration and deployment
- Assistance with warranty claims
- Purchase and equipment records
Projects & On-Demand Services
Clearly scoped work for improvements outside day-to-day support.
- Operating-system and device upgrades
- Network improvements and redesigns
- Equipment refreshes and migrations
- Physical maintenance
- Compliance-audit assistance
Onboarding
A structured transition designed to keep operations running while we learn and document your environment.
- System evaluation and initial site visit
- Review of equipment, software, and operating procedures
- Secure remote-access setup
- Review and update of administrative access
- Prioritized list of issues and recommended next steps
- Communication procedures and status reporting
How we prioritize your requests
Requests are assigned one of three levels based on urgency and business impact.
- Mission-Critical Support
- Issues that threaten essential operations or could cause substantial downtime receive immediate attention.
- Priority Operational Support
- Issues affecting daily work without stopping critical operations are handled promptly to reduce disruption and prevent escalation.
- Non-Critical Support
- Routine requests with limited business impact are scheduled around more urgent work and your availability.