Who we are
Net Tech Integration LLC ("we," "us," "our") is a managed service provider (MSP) and value-added reseller (VAR). We provide IT services and related products to business customers.
Scope
- Website data: Personal information collected when you visit, contact us, or purchase from us directly. We are the controller for this data.
- Service data: Personal information we process on behalf of our business customers through our managed services and tools. For this data, we are a processor and process it under our contracts and Data Processing Addendum (DPA).
What we collect
Website data we collect as controller
- Contact details (name, business email, phone, company, job title)
- Account and transaction data (quotes, orders, invoices, license assignments, RMAs)
- Support communications (requests, notes, and attachments you provide)
- Technical data (IP address, device and browser information, pages viewed, timestamps)
- Cookie data (necessary by default; analytics/advertising with consent)
Service data we process as processor
- Directory and identity data
- Endpoint and network telemetry for monitoring, patching, backup, and security
- Ticketing and change records
- Managed system and tool logs
We do not intentionally collect sensitive personal information through our website. If our managed services must process special categories of data, this is governed by your contract and DPA.
How we use information
For website data (controller)
- Provide and improve the website, respond to inquiries, fulfill orders, and support
- Manage billing, fraud prevention, compliance, and record keeping
- Run aggregated analytics
- Send product updates and marketing with consent (opt out anytime)
Legal bases (EEA/UK): performance of a contract, legitimate interests, legal obligations, and consent where required.
For service data (processor)
- Deliver the managed services as documented in the MSA/SOW and DPA
- Follow customer instructions and access controls
Sharing and disclosure
- Service providers and subprocessors (ticketing, RMM/EDR, backup, hosting, billing, payments, shipping)
- Vendors and distributors to fulfill quotes, licenses, and hardware orders
- Professional advisors and auditors
- Authorities when required by law or to protect rights, safety, and security
We require appropriate contractual safeguards, including DPAs and security commitments, from subprocessors. You can request our current subprocessor list via [email protected] or your account manager.
International transfers
If data is transferred outside your region, we use appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms.
Security
We maintain administrative, technical, and physical controls appropriate to the risk, including access controls, encryption in transit and at rest where applicable, network segmentation, logging, and vulnerability and patch management. No method of transmission or storage is perfectly secure.
Retention
We retain website data as needed to provide services and for legitimate business and legal purposes. Service data is retained according to the contract, DPA, or your written instructions. Backups and logs are retained per documented schedules.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object or withdraw consent.
- EEA/UK: GDPR/UK GDPR rights and the right to complain to a supervisory authority.
- California: CCPA/CPRA rights to know, delete, correct, and opt out of certain sharing.
To exercise rights, contact [email protected]. We may need to verify your identity and coordinate with your employer if we act as a processor.
Cookies and similar technologies
- Strictly necessary cookies are always on
- Analytics and advertising cookies are used only with consent
You can change preferences at any time via the "Cookie Settings" link in the site footer and through your browser settings.
Children
Our services and website are intended for business use. We do not knowingly collect data from children.
Third-party links
Our website may link to third-party sites. Their privacy practices are governed by their policies.
Changes to this policy
We will update this policy when necessary and will post the revised date above. Material changes will be communicated through the website or by email if appropriate.
Contact us
Email: [email protected]
Mail: Net Tech Integration LLC, PO Box 426, Efland, NC 27243
DPA: Request our DPA via email or through your account manager.